What is it?
Indentations that may occur in either the surface finish or the wood itself.
Why has the floor dented?
Indentation may occur if enough weight or impact occurs in a concentrated area. Common causes of indentation include high heels, dropped objects, furniture or appliance legs or casters, etc. The dents in the photo above were caused by the family's pet dog dropping its bone on the floor (courtesy of a customer).
What to do about dents:
The solution to indentation depends on its severity. An individual board may be replaced as needed, or a touchup may be sufficient. Somerset does offer touchup kits to complement your specific flooring color to assist in minor repairs.
Is this a warranty issue?
Indentation and scratching are specifically excluded in the Somerset Limited Warranty, as Somerset cannot predict or prevent indentation from occurring.